VOIP SOLUTIONS

​

Omnichannel VoIP (Voice over Internet Protocol) solutions integrate voice communication functionalities across all your customer touchpoints within an omnichannel strategy. This allows for seamless and consistent communication with your customers, regardless of the channel they use to connect with you.

​

CONVERSATIONAL AI

​

Omnichannel conversational AI refers to the integration of artificial intelligence-powered chatbots and virtual assistants across all your customer touchpoints within an omnichannel strategy. This allows for automated and interactive communication with your customers, regardless of the channel they use to interact with your business.

 

Imagine a situation where a customer can seamlessly transition between chatting with a virtual assistant on your website, using a messaging app to ask questions about their order, and even having a voice conversation with a chatbot for technical support – all while maintaining the context of the conversation. Omnichannel conversational AI makes this possible.

​

OPEN API INTEGRATIONS

​

Open API integrations refer to the process of connecting different software applications using publicly available APIs (Application Programming Interfaces). These open APIs act as bridges, allowing data and functionality to flow between different programs.

​

SOCIAL MEDIA COMMUNICATION​

​

Social media communication is a crucial aspect of omnichannel services, allowing businesses to connect and engage with customers on the platforms they use most.

​

TRANSLATION SERVICES

​

Omnichannel translation services refer to the integration of translation services across all your customer touchpoints within an omnichannel strategy. This ensures a seamless and consistent customer experience regardless of the language a customer uses to interact with your business.

​

TRACKING SERVICES

​

Omnichannel tracking services focus on gathering and analyzing customer data across all your touchpoints within an omnichannel strategy. This data provides valuable insights into customer behavior and helps you understand how customers interact with your brand at every stage of their journey.

​

REVIEW RESPONSES

​

Omnichannel review responses encompass the strategies and practices businesses use to address customer reviews across all the channels where they appear. This includes online review platforms like Google My Business, Yelp, Trustpilot, industry-specific review sites, and social media platforms. In an omnichannel approach, you strive to provide a consistent and positive review response experience regardless of the channel.

​

VIDEO CHAT

​

Omnichannel video chat refers to the integration of video chat functionalities across all your customer touchpoints within an omnichannel strategy. This allows customers to seamlessly initiate and participate in video consultations, calls, or support sessions from any device and through their preferred channel.

​

CUSTOM LINK PAYMENTS

​

Omnichannel custom link payments refer to a payment method where businesses can generate unique payment links for their customers across various touchpoints within an omnichannel strategy. These links can be shared electronically through various channels, allowing customers to securely pay for products or services without needing to navigate a traditional online checkout process.​