Our leadership team is here to design the right BPO and contact center solutions for you. Our goal is to partner with you to provide new innovative ways to expand and grow your business while keeping your customers delighted.
We refer to our call center team as a Tribe, because we are committed and dedicated to the same purpose, and we support each other to do the best work we can for you. Our award winning contact center culture enables us to grow and succeed, driven by our passion for being industry leaders, and being a B Corp, a business with a purpose. We not only provide solutions to help our customers to grow and be more successful, we also do important BPO work in our communities and globally for a better world. We love the Vibe of our Tribe.
We have designed and use a superior and extremely robust Cloud Based contact center solution. We partner with AWS, Cisco and others to have a fabulous Omni Channel BPO platform that is secure, state of the art and extremely robust and redundant. We use SIP technology, MFA technologies, and ML firewalls. We are both HIPAA and PCI Level D compliant and certified. We ensure we exceed the highest standards for data protection in our call centers.
We love technology and we are constantly exploring new contact center technologies to develop and integrate to our BPO platform to improve the quality of our services for you. AI is has tremendous applications to rapidly and extensively measure and score each call we handle and provide our Tribe with quick feedback on super calls and possible problem calls. We are in development and beta of a learning AI that can review 100% of our calls and assist us and our clients on how to better script and anticipate your calls and hot spots. This is an industry first and we are excited about the possibilities our call center offers.
We are often asked about our BPO data and our agents. We are pleased to say that our data is secure in AWS centers in the US, and all our agents are based "on shore" to ensure the best understanding of your needs, both verbal and written. SureCall is an award winning contact center.
Let us service your not-for-profit organization, and we’ll do you a service in return. We contribute back, in cash, 10% of the cost of your outsourced services through us by way of a donation back to your organization. Since you know where the money is needed most, we do not specify or direct the donation within your organization. We think the support you provide to communities and the less fortunate is pivotal to bettering society, and we want to show you just how much we appreciate it.
Contact center 1.800.819.6905
SureCall Experts BPO and Contact Center
1600 Broadway, Suite 1600, Denver, CO, 80202 United States